PbxTools PhoneJournal Call Accounting Software

Right click and choose Options on the icon from the SysTray1) area or by going to Start Menu > Programs > PbxTools > PbxMon Options.

On this dialog you must select your PBX Model from the list and the serial or TCP/IP communication parameters. Use the same setting as the specified in your PBX setup.

Remember that if you find in the list of PBX models xxx/yyy it means that this option is compatible with both model xxx and model yyy.

The check box “activate monitoring” must be enabled in order to receive data from the PBX unit.

If you experience problems we recommend you to try to change the flow control. Remember that Panasonic models requires hardware flow control.

How to debug if calls still not apearing after this?

You should check the following files in C:\Program Files\PbxTools\

• monitor.port - contains all data received form the pbx. Usually this is human readable format but not always.
• pbxmon_errors.log - contains errors encountered by PbxMon
• pbxmon_valid.log - contains all calls recognized (parsed)
• pbxmon_invalid.log - contains all calls recognized (parsed)

You can open the aboube files in any text viewer, like Notepad. Keep in mind that Notepad does not automately reload the file if the content is updated. Better you can use a tail like utility for this.

If you receive data in monitor.port but not in pbxmon_valid

If the data in monitor.port looks readable you should try another PBX model in PbxMon until it will recognize the records received.

If you don't receive data in monitor.port

You didn't set corectly the communication parameters in PbxMon, the pbx doesn't send data or the cable is down.

If you receive garbage data in monitor.port

You didn't set corectly the communication parameters. Usually is a wrong baudrate. We should mention that there are some PBX models (very few) that are using propetary protocols encoded in binary and in this case you should ignore this. PbxTools will be able to process them even if you don't understand the log format.